Use cases
Who uses FastSupportDesk?
Build support and knowledge assistants that answer using your own documents — and deploy them across every channel your customers use.
Customer support
- Answer FAQs instantly using your internal docs
- Reduce repetitive tickets and first-response time
- Consistent answers across web and Telegram, with WhatsApp Business support planned
- Escalate to a human agent when needed
Product & onboarding
- Help users understand features, pricing, and setup
- Turn your docs into a guided Q&A experience
- Share a public link or embed the widget on your site
- Reduce time-to-value for new customers
Internal knowledge assistant
- Search and answer from PDFs, docs, and connected sources
- Keep information scoped per bot and workspace
- Great for IT, HR, SOPs, and team handbooks
- Secure multi-tenant — workspace data is isolated
Appointment scheduling via Calendly
When enabled, the assistant shares your configured Calendly booking link when customers ask to book an appointment. The customer completes the booking through Calendly. This is optional and can be configured per workspace.